Christian Gehrke

About

Christian Gehrke

I've built websites since 1997, professionally since 1999: front-end developer, digital director, head of experience design, and now customer care and product data for a global tech brand. I like making the place I work better for customers and for the people around me, and I build practical tools to do it.

Ireland, then Hawaii, now northern Nevada. On the side: a growing library of coloring books, a lake that runs on code, and a decade of flying drones.

Get in touch on LinkedInDownload résumé (PDF)

What I bring

Results and reliability

  • Consistently ranked in the top percentile for customer satisfaction and quality scores, well above team targets.
  • High-volume case resolution with an escalation rate among the lowest on the team.
  • Wrote a triage runbook that cut average handle time and improved first-contact resolution.

AI and automation, for better work

  • Built a self-directed automation pipeline that turns a slow, multi-step production workflow into a fast, repeatable one.
  • Uses AI voice synthesis and automation to remove real bottlenecks, practical outcomes over technology for its own sake.
  • Applies broadcast audio standards (EBU R128, LUFS) so the output sounds professional.

Teamwork and mentoring

  • Mentors peers and new hires so they ramp up faster and with more confidence.
  • Writes specs and knowledge-base articles that turn frontline pain points into clear improvements.
  • Recognized by peers for consistent, reliable support and collaboration.

Experience

  1. 2019 – now

    Customer Care Specialist / Product Data Specialist

    A global technology brand

    Top-tier customer support, plus high-precision product data for a major e-commerce platform across several new-product launches. Seven years of service in 2026.

  2. 2018 – now

    Owner

    123 ADAPT (Adaptive Design, Development and Digital), Kailua, Hawaii

    Digital marketing, media and development for local businesses as project manager, product owner, designer and developer. Ran the websites for Manoa Valley Theatre and Hawaii Realty Group, and managed dozens of client accounts as a consultant with Lights on Digital.

  3. 2016 – 2018

    Associate Director of Experience Design

    Anthology Media Group, Honolulu

    Directed the experience design team and brought user-centered, lean, collaborative methods (prototyping, usability testing) to design and development. Led client engagements from discovery through estimates and staffing, including Hawaii Pacific Health.

  4. 2014 – 2016

    Associate Digital Director / Senior Front-End Developer

    MVNP, Honolulu

    Owned interactive services and client communication for the digital department, and partnered with First Hawaiian Bank's executives and marketing team to launch new brand guidelines.

  5. 2009 – 2014

    Senior Front-End Developer

    Pramerica Systems Ireland, Letterkenny

    Built front-end systems for Pramerica and Prudential Financial across a wide technology footprint, introduced open-source tooling with training to match, and delivered the company's first responsive-design product. CMMI-proficient.

  6. 1999 – 2009

    Earlier career

    Web development, digital operations and small-business ownership in Ireland and Hawaii.

Skills and tools

Web and software
HTML, CSS, JavaScript, PHP, Node.js, SQL and NoSQL databases, Git, responsive and accessible (WCAG/ADA) design
Content and commerce
WordPress, Drupal, Shopify, SharePoint, HubSpot and other major CMS platforms
AI and automation
Applied AI voice synthesis, generative image and video (Google Flow, Veo, OpenArt, Seedance), automation-pipeline design, prompt-driven tooling
Creative and media
Final Cut Pro, Logic Pro, Adobe Creative Suite; broadcast loudness standards (EBU R128, LUFS), mastering and normalization
Marketing and analytics
Google Analytics, Google Ads, Google Tag Manager
Retail systems
Product data management, merchandising and inventory platforms
Process
Agile, Lean, Kanban, CMMI

Certifications

Also on this site

The coloring booksThe whole library, published and in progress PlayField Notes, Daily Dose of Paradise, aerial photos, Daydreams The parts catalogEvery piece of the lake scene, running on its own